When trying to contact Amazon, one is forced to use a web form to “email” them. That’s not unusual and often the initial step in establishing a contact with the support staff of a company. The Amazon support does respond to such messages and you get the reply as an email to the email address registered with them. Also fine, actually quite convenient.
But now comes the weird part: you press the “Reply” button in your email client, type your message and send it. It’ll bounce. It’s not allowed to respond to the email address from which you got their email, you are in fact asked to use the web form again. No follow-up possible, no quoted replies, no history of old messages. You just start over. How annoying. Perhaps a method to keep people to contact them again in future?! …
// Oliver